FAQ
Made with care and unconditionally loved by our customers.
Where do you ship to?
We currently ship to United States, Canada, Australia, European Union, United Kingdom, Switzerland and New Zealand.
How long does shipping take?
Please allow 5-7 business days for production before shipping. Please note that shipping times and rates vary depending on your location. Once your order is ready, we’ll send you a email confirmation with tracking details .
Is this item made to order?
Yes! Our pill cases are made to order, meaning each piece is carefully crafted just for you after your order is placed. This allows us to focus on quality, detail, and a personal touch in every design.
When will I get my order?
Please allow 5-7 business days for production before shipping. We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is your return/exchange policy?
Please note that because our items are made to order, returns or exchanges for change of mind are not accepted. However, if your item arrives damaged or defective, please contact us within 14 days after receiving your item with photos, and we’ll be happy to offer a replacement or exchange. If you have any issues with your order, don’t hesitate to reach out to us.
How do I start a return or exchange?
If your item arrives damaged or defective, please contact us within 14 days of receiving your order. To get started, email us with your order number, a brief description of the issue and clear photos of the item and packaging. Our team will review your request and get back to you as soon as possible with the next steps. Please note that because our items are made to order, returns or exchanges for change of mind are not accepted.
Can I track my order?
Yes! Once your order has been shipped, you’ll receive a confirmation email with a tracking number and information to track your package. Please note that since our items are made to order, tracking details will be sent after the crafting process is complete. If you haven’t received your tracking information or need help, feel free to contact us.
Need More Help?
Didn't find the answer you need? Contact us directly - we're happy to assist.